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Persona de Admisiones

Intake Office Person

First voice a referring hospital or family hears — and the one who gets them admitted.

Pay range
$20 – $27 per hour
Office hours 9:00 am – 5:00 pm with occasional referral coverage.
Schedule & reporting
Full time · Office based in Glendale, AZ
Reports to: Administrator
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Position summary

The Intake Office Person receives referrals, verifies eligibility and benefits, gathers required documentation and coordinates the admission visit so patients start care without delay.

Essential duties

  • Answer referral calls from hospitals, facilities, physicians and families.
  • Collect demographics, diagnosis, physician information and insurance details.
  • Verify hospice benefit eligibility and obtain authorizations.
  • Schedule admission visits with the RN and communicate timing to all parties.
  • Build the patient chart and ensure consents and face-to-face documentation are complete.
  • Track referral outcomes and report daily census and admission activity.
  • Protect PHI in every call, fax and email.

Requirements

  • • High school diploma or equivalent; one year of medical office or admissions experience.
  • • Comfort with EMR data entry, scheduling and insurance verification.
  • • Clear phone communication and calm judgment under pressure.
  • • Background clearance and negative TB screening.

Preferred

  • • Hospice or home health intake experience; knowledge of the Medicare hospice benefit.
  • • Bilingual English/Spanish.

Interview questions

These are the questions we ask for this role — applicants are welcome to prepare, and hiring managers use them for every interview so candidates are compared fairly.

  1. 1.A hospital case manager needs a patient admitted tonight at 4:45 pm. Walk me through your next hour.
  2. 2.How do you verify a hospice benefit and what do you do if coverage is unclear?
  3. 3.A family member calls asking for details about a patient who is not their relative. What do you say?
  4. 4.Describe how you keep track of ten open referrals at once.
  5. 5.Tell me about a referral you lost. What would you do differently?
  6. 6.How do you speak to a family that just heard the word hospice for the first time?

Apply for Intake Office Person

The entire new hire packet is completed and signed online — application, handbook, I-9, W-4, TB screening and policy acknowledgments. Nothing to print.

Start your application